Description
Exciting Opportunity: Information Technology Analyst at City of Lake Forest
Are you a tech-savvy professional with a passion for tackling complex technical challenges? Do you thrive in a fast-paced, innovative environment? Join City of Lake Forest as an Information Technology Analyst and become an integral part of our dynamic IT team! In this role, you will primarily focus on business software and application support across the organization. Under the supervision of the IT Manager, this role will focus on:
Key Responsibilities:
- System Analysis & Development: Support and administer key business applications such as Microsoft 365, Adobe, financial systems, Laserfiche, and other department-specific platforms. Maintain operational oversight of business applications to ensure they align with organizational goals and deliver consistent performance.
- Project Management: Analyze technology needs at the staff, division, department, and enterprise levels to identify, recommend, and implement appropriate software solutions. Assist in translating business processes into technical requirements and perform system configurations to support those processes.
- Vendor Relations: Coordinate with external GIS professional services to support GIS-related technology needs and projects. Provide Tier 2/3 technical support and act as a liaison between end users, IT helpdesk, and software vendors.
Documentation & Reporting: Maintain technical documentation, monitor system performance, and report on technology developments. - Collaboration: Oversee and contribute to the implementation of IT projects, particularly those involving software applications, while also supporting other IT initiatives as assigned. This role complements another IT Analyst position, with a distinct emphasis on software applications, business process alignment, and vendor coordination.
What We’re Looking For:
We want a proactive, problem-solving IT professional who can deliver innovative technology solutions while staying detail oriented. The ideal candidate will possess:
- Technical Expertise: A strong understanding of IT systems, applications, and infrastructure.
- Problem-Solving Skills: The ability to quickly diagnose and resolve complex technical issues.
- Project Management Experience: The ability to manage or assist with IT projects from conception to completion.
- Communication Skills: Excellent verbal and written communication skills to collaborate with users, teams, and vendors.
- Adaptability: Thrive in a fast-paced environment and juggle multiple priorities effectively.
Qualifications:
- Bachelor’s degree in information systems, Computer Science, or a related field.
- Proven experience as an IT Analyst, Systems Analyst, or similar role.
- Strong analytical and problem-solving skills.
- Project management and vendor coordination experience is a plus.
Why Join Us?
At City of Lake Forest, we are committed to fostering a collaborative, innovative work environment. We offer competitive salaries, excellent benefits, and opportunities for professional growth.
Don’t Miss Out! Apply by Tuesday, July 29, 2025. Hurry – this position may close at any time!
Apply today and become part of something impactful!
Requirements
Examples of Duties
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.
Analyzes staff, division, department, business unit, and enterprise technology requirements; investigates technology products and services to meet organizational needs; compares and contrasts competing software and hardware products; documents findings; prepares and delivers presentations.
Configures, delivers, and educates employees on new and existing software; provides training and usage instruction to ensure users are productive with business software.
Operates and administers City business software; prepares and generates system reports and other output; coordinates software system updates and upgrades; prepares test protocols; and performs data validation and quality checks.
Coordinates work with other employees in the IT Division, communicates effectively, maintains good working relationships with other City staff and consultants; and maintains long-term vendor partnerships.
Participates in procurement process; writes and oversees Requests for Proposals/Bids and associated staff reports; receives and processes bids, quotes, and proposals; oversees administrative procurement workflow following purchasing guidelines; tracks procurement records and processes invoices for payment; tracks expenditures compared to project budgets.
Oversees the implementation information technology projects involving hardware, software, and/or service implementation; coordinates the activities of IT staff and consultants towards completion of project goals; tracks implementation progress and keeps project stakeholders informed; ensures all project deliverables are completed according to contract requirements and organizational needs.
Plans and coordinates the installation, testing, and support of computer hardware and software applications; coordinates the repair and replacement of computer components and related equipment.
Oversees day-to-day network operations; analyzes City’s network infrastructure and identify the possible root cause of issues; advises City’s network consultant with in-depth technical and non-technical information; works with consultant for solution to issues.
Learns and acts as subject matter expert of various technical systems supporting City operations such as computer hardware, enterprise or desktop software, conference systems, audio-visual systems, or other as needed; works with consultants to research technical problems, identify root cause, and track to resolution.
Documents procedures, prepares reports, and maintains inventory and records of equipment and software as necessary.
Responds to questions and inquiries from users; provides information within area of assignment; analyzes and resolves problems and/or provides alternatives to meet system needs.
Participates in the analysis, review, and implementation of information technology goals, objectives, policies, and priorities for assigned functions and program areas.
Analyzes and provides input into the development of technology budgets, strategic planning, disaster recovery and business continuity plans, and other enterprise policies, plans, and programs.
Performs related duties as required.
Typical Qualifications
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
Operational characteristics, services, and activities of an information technology program; principles and practices of information technology, software, and hardware used within the City, including networks, servers, and operating systems; best practices of information security and risk management; principles and methods of effective project management; operating characteristics of computer systems and procedures; various commercially packaged software including word processing, spreadsheet, database, project management, and graphics applications; principles and methods of training and instruction; effective business communication and correct English usage, including spelling, grammar, and punctuation.
Ability to:
Provide technical support to information systems programs; analyze individual or group technology needs and requirements; perform cost-benefit budgetary analysis; plan and execute software and hardware installations and upgrade projects; prepare and present clear and concise reports and recommendations; understand, interpret, and effectively explain hardware and software applications to users; identify, analyze, and resolve computer, telephone hardware, software, and network related problems and implement solutions; research technical materials and provide and document solutions to problems; use initiative and sound judgment within established procedural guidelines; work independently to analyze problems and implement solutions; organize and prioritize work schedule and handle multiple priorities; operate office equipment including computers and supporting word processing, spreadsheet, and database applications; operate stand-alone and networked computers, peripherals, telephones and a variety of software applications; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.
Education/Training/Experience:
A typical way of obtaining the knowledge, skills, and abilities outlined above is graduation from a four-year college or university with a Bachelor’s degree in management information systems, computer science, or a closely related field and three years of responsible information technology experience; or an equivalent combination of training and experience.
Supplemental Information
PHYSICAL AND MENTAL DEMANDS AND WORK ENVIRONMENT
The physical and mental demands and work environment described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, the employee is regularly required to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; use math and mathematical reasoning; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with the general public, outside organizations, business representatives, employees, and others encountered in the course of work, including occasionally dealing with conflict situations.
Work Environment
The employee works primarily in a standard office environment with some travel to different sites and locations.
