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University of Kentucky Federal Credit Union
Lexington, KY, United States
30+ days ago
University of Kentucky Federal Credit Union
Lexington, Kentucky, United States
30+ days ago


disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. UKFCU invites you to review the current "EEO Is the Law" poster as part of the application process. A link to the most current posters is here. Please also see the 2015 Supplemental EEO Poster here.

Applications are only accepted through our online application system. However, if you need assistance with any part of the application process or are unable to apply online because of a medical condition or disability and need an accommodation, please contact to let us know the nature of your request. Please note, UKFCU accepts only employment applications that are complete and received by the Office of Human Resources by the specified deadline for each opening.


Title:                Vice President, Information Technology

Department:    Information Technology

Reports to:      Chief Operations Officer

FLSA:              Exempt

Job Grade:      18

Job Purpose:   The Vice President of Information Technology provides strategic leadership and operational oversight for the UKFCU Information Technology department.  The Vice President is responsible for the oversight of the core systems, networks, servers, data center, disaster recovery site, telephony systems and support of the employees and members while delivering an exceptional digital experience.  The position requires a high degree of engagement with all departments across the credit union in order to determine needs and implement solutions.

Essential Job Results:


  1. Responsible for the development, implementation, and maintenance of policies and procedures for the IT department in support of the vision and mission of the credit union.
  2. Responsible for the development and implementation of a 3 and 5 year roadmap for supporting the credit union’s members and employees with technology solutions.
  3. Lead the IT department with a service culture based on communication, collaboration and partnerships with all departments within the credit union. 
  4. Responsible for understanding the core system (Symitar) and providing guidance and insight when configuration or programming changes are required. 
  5. Ensures the IT department complies with all applicable laws and regulations.
  6. Directs the administration of the IT department, including performance monitoring, reporting, planning, priority setting, and staff management. 
  7. Establishes budget, including revenue, expense and capital expenditure plans and monitors progress.
  8. Remains current on economic conditions and technological trends that may affect the credit union. 
  9. Develops and maintains effective and productive working relationships with all credit union departments, senior managers, and vendors.
  10. Works with regulatory agencies, auditors, and attorneys to provide information, revise policies and procedures and respond to legal requests.
  11. Develops and implements long-range strategic plans to address the evolving information processing needs of the Credit Union and its members.
  12. Directs and monitors all hardware and software conversion, development, and enhancement projects. Evaluates new software and hardware to ensure system integrity across the client/server environment.
  13. Reviews, negotiates and manages 3rd party contracts for IT systems such as Core processing and Home Banking, Audio and Phone systems.
  14. Continually enhances cybersecurity protocols to ensure data security.
  15. Maintains a disaster recovery plan for backup purposes to include regular testing of hot site backup.
  16. Consults with various departments to define areas of inefficiency and recommend and implement improvements.


  1. Maintains staff by recruiting, selecting, orienting and training employees, maintaining a safe and secure work environment, and developing personal growth opportunities.
  2. Mentors staff by providing individual guidance and technical expertise.
  3. Works with the risk management department to conduct random audits of employees’ work.
  4. Accomplishes staff job results and departmental goals by coaching, counseling and disciplining employees; communicating job expectations; effectively scheduling staff to meet the credit union’s needs; planning, monitoring and appraising job results; conducting training; initiating, coordinating, implementing and enforcing systems, policies and procedures; and keeping supervisor updated on issues on a regular basis.
  5. Set, measure and evaluate appropriate and positive behavioral expectations for the department.
  6. Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures; keeping supervisor informed of problems and solutions.
  7. Maintains department policies and procedures by assessing practices, identifying strengths and weaknesses, and recommending changes to the supervisor.
  8. Maintains operations by initiating, recommending, coordinating and enforcing operational and personnel policies and procedures; and coordinating, developing and maintaining comprehensive procedures for each position in the operational area of responsibility.
  9. Manages diversity in the workplace by understanding, supporting and practicing equal employment opportunity regulations and participating in all mandatory training regarding this and related topics.
  10. Responsible for modeling a positive, problem-solving approach to challenges and issues that arise. 


  1. Maintains member and employee confidence and protects operations by keeping information confidential and sharing on a business-related as-needed basis only.
  2. Engages in problem resolution by clarifying the member’s and/or employee’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; and keeping the supervisor informed of problems and solutions.
  3. Complies with UKFCU policies and procedures by enforcing and adhering to internal UKFCU procedures and board-established policies.
  4. Complies with federal, state and local regulations and legal requirements by enforcing and adhering to requirements.
  5. Maintains professional and technical knowledge by maintaining an awareness of competitors’ rates and terms, industry trends and technology; attending staff meetings; identifying opportunities to attend seminars that enhance skills and maintain knowledge of new products that could assist in improving operational effectiveness; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
  6. Contributes to a team effort by accomplishing corporate and individual goals and other related results as needed.


  • Professionalism in all communications.
  • Commitment to the Credit Union movement and philosophy.
  • Integrity in all actions.
  • Ability to identify the needs of the members and employees and provide services to meet those needs.
  • Accountability to established metrics and performance goals.


  • Ten to fifteen years of similar or related experience with at least five years in management.
  • Bachelor’s degree in Business Administration, Information Technology or related field; or equivalent relevant experience.
  • Experience with IT infrastructure, networks, servers, firewalls, telephony and cloud solutions.
  • Ability to work with stakeholders from all areas of the credit union in order to find workable solutions to technology challenges.
  • Ability to communicate with others one-on-one and in groups, fielding questions and responding to complaints.
  • Ability to motivate and influence others, foster sound relationships, present a trustworthy and diplomatic image, and deal effectively with others concerning topics of a personal or sensitive nature.
  • Ability to foster positive relations with volunteers, community leaders, business leaders and internal managers.
  • Ability to define problems, collect data, establish facts and draw conclusions while dealing with a variety of abstract and concrete variables.
  • Ability to write reports, correspondence, policies and procedures.
  • Ability to work independently.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to work mostly indoors in a climate controlled office setting; infrequently however, the employee will be working in a Datacenter that is fan cooled to low temperatures. The noise level in the work environment is usually moderate except when in the Datacenter or Server Rooms where the noise level can be high.


The mental characteristics necessary to competently perform this job include the occasional need to be persuasive, use good judgment; and, the continuous need to use auditory perception, memory, and reasoning ability.

*The intent of this job description is to provide a representative summary of the types of results that will be required of the positions given this title, and shall not be construed as a declaration of the specific responsibilities of any particular position.  Employees may be requested to perform job-related tasks other than those specifically outlined in this description.

Job Information

  • Job ID: 58412789
  • Location:
    Lexington, Kentucky, United States
  • Position Title: Vice President of Information Technology
  • Company Name: University of Kentucky Federal Credit Union
  • Area of Focus: Banking / Accounting / Financial
  • Job Function: Executive/Management
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: Over 10 Years
  • Required Travel: None

Please refer to the company's website or job descriptions to learn more about them.

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